If you have received damaged, defective or incorrectly shipped merchandise, please contact Customer Service and return the product within 10 days of receipt following the Return/Exchange Instructions outlined on the help page. We will gladly replace or refund the merchandise without additional charge upon return.

 
If you have ordered incorrectly or are not happy with your purchase, please notify us by contacting Customer Service. On these returns, original shipping and handling charges are not refundable and you will be responsible for all costs associated with return shipment, including any restocking fee.

Miami Fox Publishing will not accept any items for return or exchange after 10 days from receipt. Miami Fox Publishing is not responsible for any items returned to us via a non-trackable delivery method that go missing in transit.

Please include the following in your email to Customer Service and in your return:

• Your order confirmation number
• Your first and last name
• Your mailing address
• Your phone number
• What you are returning and why
• How you would like us to handle your return or exchange.

We highly recommend that the items be returned to us using a mail service that provides tracking or insurance.

Unfortunately the items listed below cannot be refunded, returned, or exchanged. All sales of these items are final except only in the case of a manufacturer's defect, backorder, unshipped pre-order, or undeliverable package.

• Any apparel item deemed by Miami Fox Publishing to show obvious signs of use
• Any physical media that has been opened or used (removed from its plastic wrap)
• Any downloadable media
• Any item that is not in its original condition (for example, is damaged or missing parts) for reasons not due to an error on Miami Fox Publishing's part.

Miami Fox Publishing will not refund any customer whose order is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete unless that order is classified as undeliverable and returned to Miami Fox Publishing. Miami Fox Publishing will not re-ship any order that is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete.

For further information see our help page.