FAQS

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Below are some commonly asked questions. If you have any other questions, please contact us at sales@miamifoxpublishing.co.uk.  

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WHY HAVEN'T I RECEIVED MY CONFIRMATION EMAIL AFTER ORDERING

 

Please check your Spam Folder — 99% of the time, you will find it there. It’s also possible that you entered the wrong email address. If you still have problems, please notify us by contacting Customer Service.

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WHEN WILL I RECEIVE MY ORDER

 

In stock, non-preorder items shipping to addresses within the UK are sent by UK Mail (Royal Mail) or Parcelforce Worldwide. Shipping has an average transit time of 2-15 days.

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PRE-ORDER MERCHANDISE

Pre-release ordering is available for select items. The release date of your items will be shown on both the details page and in the cart. We make every effort to ship preorder products to arrive on or before street date, but cannot guarantee a delivery date.

If you live in the United Kingdom and would like to receive your Book on or about release date, please place your order no later than 10 days before the scheduled release date.

International orders will not arrive by the United Kingdom release date and may take an additional 3-4 weeks to get to you. International shipments including United States of America, Canada and Mexico are sent by the United Kingdom Postal Service Economy and may be held by your local Customs Authority for an additional 10-14 days depending upon the customs laws in your country. Therefore, it is best to allow 4-5 weeks for delivery.

Orders received over the weekend and on holidays will be processed the following business day. We will notify you if any item cannot be shipped within 30 days and you will be given the option to cancel your order.

 

Please be aware that release dates are subject to change.

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A NOTE TO CUSTOMERS LIVING OUTSIDE THE UNITED KINGDOM

If you order products for delivery to a shipping address outside the United Kingdom, you will be responsible for any and all import taxes, tariffs and duties which may be levied by your Customs or Government or Other Authority upon any parcel we send to you.

If you do not receive your order within the time frames above, please notify us by contacting Customer Service.

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WHAT FORMS OF PAYMENT DO YOU ACCEPT

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• PayPal

 

We do not accept: Cash, CODs, Layaway plan, Personal checks, Money orders, Phone orders, Credit cards, Monero, MasterCard, Visa, American Express, Discover Credit cards, Canada, Japan, Visa or American Express Gift cards.

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IS IT SAFE TO USE PAYPAL

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Safeguarding your privacy and confidentiality is of the utmost importance to us. We use the latest encryption technologies to protect the security of your Paypal and password information while we are processing your order.

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HOW DO I CHANGE MY ORDER

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The Bryn Curt James Hammond Store processes your orders very quickly. If you find that you have made an incorrect order, please notify us immediately by contacting Customer Service. 

If your order has not yet been processed, we may be able to correct it. However, if the product has already been shipped, we will be unable to change any portion of your order.

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SHIPPING 

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Shipping costs will be based on the weight of the items ordered. Please note specialty items may require extra shipping and handling.

All orders that contain posters, please note that the poster will ship separately in a poster tube and your order may arrive on 2 separate days.

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RETURNS

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If you have received damaged, defective or incorrectly shipped merchandise, please notify us by contacting Customer Service within 10 days of receipt. We will gladly replace or refund the merchandise without additional charge upon return. 

If you have ordered incorrectly or are not happy with your purchase, please notify us by contacting Customer Service. On these returns, original shipping and handling charges are not refundable and you will be responsible for all costs associated with return shipment, including any restocking fee.

Miami Fox Publishing will not accept any items for return or exchange after 10 days from receipt. (Note that for orders shipped via a non-trackable method we won't be able to determine receipt date.) Miami Fox Publishing is not responsible for any items returned to us via a non-trackable delivery method that go missing in transit.

Please include the following in your email to Customer Service and in your return:

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• Your order confirmation number

• Your first and last name

• Your mailing address

• Your phone number

• What you are returning and why

• How you would like us to handle your return or exchange.

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We highly recommend that the items be returned to us using a mail service that provides tracking or insurance.

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NON-RETURNABLE ITEMS

Unfortunately the items listed below cannot be refunded, returned, or exchanged. All sales of these items are final except only in the case of a manufacturer's defect, backorder, unshipped pre-order, or undeliverable package.

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• Any apparel item deemed by Miami Fox Publishing to show obvious signs of use

• Any physical media that has been opened or used (removed from its plastic wrap)

• Any downloadable media

• Any item that is not in its original condition (for example, is damaged or missing parts) for reasons not due to an error on Miami Fox Publishing's part.

 

Miami Fox Publishing will not refund any customer whose order is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete unless that order is classified as undeliverable and returned to Miami Fox Publishing. Miami Fox Publishing will not re-ship any order that is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete.

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20th April 2019